Privacy Policy – NexxusAssure

1. Introduction

At NexxusAssure, we understand the importance of protecting the privacy and personal data of our users, clients, partners, and agents. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information across our digital platforms and business processes. By using our services, submitting your information, or interacting with our platform, you agree to the practices described in this policy.

We comply with applicable data protection laws including the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), and other relevant U.S. state and federal regulations.


2. Information We Collect

We collect a variety of personal, professional, and technical information to ensure proper service delivery and enhance user experience.

2.1 Personal Identifiable Information (PII)

  • Full name

  • Date of birth

  • Social Security Number (only when required)

  • Mailing address

  • Email address

  • Phone number

  • Identification documents (if applicable)

2.2 Professional Information

  • Broker/Agent license numbers

  • Affiliated agency details

  • State of operation

  • Certifications

  • Commission and performance-related data

2.3 Technical Data

  • IP address

  • Device type and operating system

  • Browser type and version

  • Time zone setting and location

  • Browser plug-in types and versions

  • Operating system and platform

  • Other technology on the devices you use to access our platform

2.4 Usage and Behavior Information

  • Pages visited

  • Duration of visit

  • Interaction data (clicks, scrolls, form submissions)

  • Referral source

  • Cookies and analytics data

2.5 Communication and Feedback Data

  • Form entries

  • Support inquiries

  • Survey responses

  • Reviews and testimonials


3. How We Use Your Information

We process your data for the following purposes:

  • To provide access to our services and platform features

  • To onboard agents and partners

  • To match agents with carriers and clients

  • To send operational and promotional communications via email, SMS, or other channels

  • To process commission payments and manage financial records

  • To offer customer support and technical assistance

  • To comply with legal obligations and resolve disputes

  • To perform analytics and improve the functionality and performance of our services

  • To prevent fraudulent or unauthorized activities


4. SMS and Email Communication Consent

By submitting your information or interacting with our services, you consent to receive communications from NexxusAssure via SMS and/or email.

You understand and agree that:

  • Message frequency may vary

  • Standard message and data rates may apply

  • You can opt out at any time by replying “STOP” to SMS messages or by clicking “Unsubscribe” in emails

  • Consent is not a condition for purchasing any service


5. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Insurance carriers and providers with whom you are contracting or licensed

  • Third-party vendors such as email service providers, cloud storage, analytics platforms, CRM systems, or compliance processors

  • Regulatory and government agencies as required by law

  • Business partners and affiliates under strict confidentiality agreements

  • Successors and assigns in the event of a corporate sale, merger, or acquisition

All third-party recipients are required to maintain the confidentiality and security of your data.


6. Data Security

NexxusAssure employs administrative, physical, and technical safeguards to protect your information:

  • SSL encryption for data transmission

  • Secure user authentication

  • Access controls and data minimization principles

  • Firewalls, anti-virus, and intrusion detection systems

  • Regular data security audits and compliance checks

Despite these efforts, no system is completely secure. We cannot guarantee the absolute security of your data.


7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access your personal information

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Opt out of certain data uses

  • Withdraw consent for marketing or SMS communication

  • File a complaint with a data protection authority

To exercise any of these rights, please contact us at johanamontielcontracting@gmail.com


8. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill contractual obligations

  • Comply with legal requirements

  • Support our business operations and analytics

After this period, data is securely deleted or anonymized unless legally required to retain it longer.


9. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve user experience and track site performance. These tools help us:

  • Remember preferences and settings

  • Analyze site traffic and trends

  • Enable secure logins and sessions

  • Personalize content

You can manage cookie settings through your browser or device settings.


10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.


11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal requirements. Updates will be posted with a revised “Last Updated” date. Continued use of our services after changes means you accept the revised policy.

Last Updated: [Insert Date]


12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

📧 johanamontielcontracting@gmail.com
📍 NexxusAssure – United States


This policy reflects NexxusAssure’s commitment to data protection, transparency, and your trust.